If a member of my crew is falling behind and not meeting expectations, I have to analyze myself as well as my crew member. It is my responsibility to make sure that I provide all the tools necessary for every member of my crew to be successful. I not only have to provide the tools, but I also have to show them how to use the tools that I give to them.
I have to determine:
- Does the crew member have a clear understanding of their job responsibilities?
- Does the crew member have the attitude necessary to effectively perform their job responsibilities?
Price of Training
Some employers don’t train because of the resources it takes. I have found that educating my staff cuts back on turnovers. The janitorial business is notorious for suffering high turnover rates. I have discovered that providing formal classroom training, allows me to maintain a dedicated crew that takes pride in their work. Periodic training can also lead to fewer accidents on the job.
Speak Up and Listen
I like to perform the training sessions for my crew. I find that it helps build the team up and allows me an opportunity to hear what they have to say. Education is a two-way street, everyone learns from each other and by speaking up and asking questions.
Interactive training session’s help your team get to know and interact with one another outside of the normal confines of daily routines.
Don’t Limit Your Training Training is more than just reading a how to manual. Think outside of normal daily tasks when you are developing your training program. I cover topics such as:
- Office Etiquette
- How to Handle Conflict
- Reading Safety Labels
- Cleaning Techniques
- Cleaning Product Knowledge
- Environmentally Safe Cleaning Products
- Client Retention and Customer Satisfaction
Look at every aspect of your business when training. How can I expect someone to have a positive attitude and represent my company when I did not communicate my expectations to them?
Awards and Recognitions
It is important to offer some type of award or certificate at the end of each training session. This acknowledgment is a great way to say “thank you for showing up and for being here”.
We all feel a certain amount of pride when we are acknowledged. That acknowledgement helps build pride in your work. When your staff is educated and shows pride in what they do, this translates into a successful business.